We're in Virginia, and from my conversation with Allstate it seems to be the driver's insurance and not the vehicle owner's that we deal with. Allstate took my statement over the phone today, and is supposed to send the adjuster out to look at my car Monday. I felt a little flustered when they started asking me what damage happened to the car, and I'm like "uhh, it's smashed and won't drive". They were asking me for details like if it was leaking fluid. Fuck if I know, it was nighttime and I wasn't about to crawl through broken glass and get under my car to check for fluid leaks.
I've always been happy with the service from State Farm, which is why we've had insurance with them for over 10 years. Our current agent is a good guy too, actually works his ass off to help his customers. When we had a water line break in our apartment a few years back, he was there within 30 minutes of calling him to assess the damage and give us a check to cover hotel stay while the place got fixed up.
Oh and Skreb, I've already promised Sofia that she gets to pick the color of car if we end up buying a new one. Of course I only made that promise because I know pink isn't a stock option, lol.