damnit to hell these people need to die -.-
Ok so I created one of those free accounts earlier this year so I could have internet since I didnt have cable at the time and I wasnt going to go 4-5 months without internet access.
Now fast forward to September when I get my first bill from them, first thing I do is call them to cancel my account as thats the only way to get it shut off besides writing them. The lady I spoke to on the phone said that my account would be open for another month but I wouldnt be billed for it, but only after trying to sell me AOL services every which way, asking all these questions of why im quiting, why I signed up, whos my current cable provider and what phone services I was using at the time.
Now today I get my credit card bill in the mail and see a $30 charge going to none other then AOL, so I search their site trying to find a number to call to figure out what the fuck was going on. But for some mysterious reason the help page that had the number listed on it had dissapeared, the link redirected me to the front page of the help area. So I went and did what every other webjunkie would do and Google it, cause everything can be found with google ^^ So after finally finding the number I needed I proceeded to call and ask why I was being billed for a service I no longer needed. Well apparently the dipshit I talked to when I canceled my account the first time failed to tell me that that extra month my account was open for was already billed to my card, and somehow didnt show up till my bill today.
Guess what im trying to say is that AOL is a pathetic, fucking dumbass, pussy, piece of shit when it comes to account management and keeping their customers happy, or ex-customers happy in my case. So dont use them, they arnt worth the hell it takes to cancel them even if its free internets for a few months.
Ok so I created one of those free accounts earlier this year so I could have internet since I didnt have cable at the time and I wasnt going to go 4-5 months without internet access.
Now fast forward to September when I get my first bill from them, first thing I do is call them to cancel my account as thats the only way to get it shut off besides writing them. The lady I spoke to on the phone said that my account would be open for another month but I wouldnt be billed for it, but only after trying to sell me AOL services every which way, asking all these questions of why im quiting, why I signed up, whos my current cable provider and what phone services I was using at the time.
Now today I get my credit card bill in the mail and see a $30 charge going to none other then AOL, so I search their site trying to find a number to call to figure out what the fuck was going on. But for some mysterious reason the help page that had the number listed on it had dissapeared, the link redirected me to the front page of the help area. So I went and did what every other webjunkie would do and Google it, cause everything can be found with google ^^ So after finally finding the number I needed I proceeded to call and ask why I was being billed for a service I no longer needed. Well apparently the dipshit I talked to when I canceled my account the first time failed to tell me that that extra month my account was open for was already billed to my card, and somehow didnt show up till my bill today.
Guess what im trying to say is that AOL is a pathetic, fucking dumbass, pussy, piece of shit when it comes to account management and keeping their customers happy, or ex-customers happy in my case. So dont use them, they arnt worth the hell it takes to cancel them even if its free internets for a few months.