So, for those of you that don't know, I'm in the Hotel biz. I work front desk on the check in shift 5 nights a week.
This week, the AAU Junior Olympics are in town, big event, lots of people staying in hotels for the next 2 weeks all around town. Unfortunatly, we had scheduled to have our carpets cleaned this week, before the manager realized that AAU was this week. That is due to bad management, but that is a whole different story.
So today they cleaned the carpets on the 3rd floor (out of 3), so that whole floor was blocked off lastnight, and the whole 2nd floor is blocked off tonight. A woman came in, first off bitching because she can't use a coupon for a room that the coupon said it isn't valid for, on a night the coupon says it isn't valid for. Then I told her about the carpets being cleaned and offered her a room on the 3rd floor with 2 beds and a pullout couch, she said she talk to her husband and then goes out side and argues with him before she comes back in and begrudgingly accepts.
So I check them in and give them keys, the whole while she's standing behind her husband on the phone bitching about my hotel. Unfortunatly, the room I sent them to wasn't clean. I don't know why, because I'm not a housekeeper. The whole floor was supposed to be blocked off for the rest of the night anyway. I couldn't make her understand I was doing her a favor by offering her the room in the first fuckin place. So she comes back down and demands a room of the same type and says they aren't going to pay the rate she signed off on because they had to haul all their stuff back down the stairs (I watched them take the elevator). Well, I didn't have another room of the same type.
She demands I give her a cash refund on the spot. I tried to explain to her that she hadn't actually been charged anything yet, all I did was put an authorization on her card. The calmer I am the madder it makes her. So I check her out and give her a reciept showing a 0.00 balance with no charges posted. This infuriates her. She turns around to leave and another couple is coming in, so she stops them and says "none of their rooms are clean, this place is a pig sty, you shouldn't stay here." Then she storms off out to her mini-van.
The couple that came in while she was leaving did take her warning seriously, because they asked to see the room first. They went and looked at it and even commented on how nice it was, but declined to take it because the carpet was still damp.
In one respect, I'm glad they didn't stay here, and I'm glad that she will never come back. In the other respect, could you possibly any more of a fucking bitch under any similar circumstances?
I see a divorce in her near future. No one could stay married to a hag like that bitch. Useless fucking piece of shit parent had put her child in one of those beuty pagents where they dress their children up like prostitutes and parade them out in front of a bunch of molesters. She was still wearing her little tiara, mini skirt and more make up than Tammy Baker. I sure do fucking hate the general public sometimes.
This week, the AAU Junior Olympics are in town, big event, lots of people staying in hotels for the next 2 weeks all around town. Unfortunatly, we had scheduled to have our carpets cleaned this week, before the manager realized that AAU was this week. That is due to bad management, but that is a whole different story.
So today they cleaned the carpets on the 3rd floor (out of 3), so that whole floor was blocked off lastnight, and the whole 2nd floor is blocked off tonight. A woman came in, first off bitching because she can't use a coupon for a room that the coupon said it isn't valid for, on a night the coupon says it isn't valid for. Then I told her about the carpets being cleaned and offered her a room on the 3rd floor with 2 beds and a pullout couch, she said she talk to her husband and then goes out side and argues with him before she comes back in and begrudgingly accepts.
So I check them in and give them keys, the whole while she's standing behind her husband on the phone bitching about my hotel. Unfortunatly, the room I sent them to wasn't clean. I don't know why, because I'm not a housekeeper. The whole floor was supposed to be blocked off for the rest of the night anyway. I couldn't make her understand I was doing her a favor by offering her the room in the first fuckin place. So she comes back down and demands a room of the same type and says they aren't going to pay the rate she signed off on because they had to haul all their stuff back down the stairs (I watched them take the elevator). Well, I didn't have another room of the same type.
She demands I give her a cash refund on the spot. I tried to explain to her that she hadn't actually been charged anything yet, all I did was put an authorization on her card. The calmer I am the madder it makes her. So I check her out and give her a reciept showing a 0.00 balance with no charges posted. This infuriates her. She turns around to leave and another couple is coming in, so she stops them and says "none of their rooms are clean, this place is a pig sty, you shouldn't stay here." Then she storms off out to her mini-van.
The couple that came in while she was leaving did take her warning seriously, because they asked to see the room first. They went and looked at it and even commented on how nice it was, but declined to take it because the carpet was still damp.
In one respect, I'm glad they didn't stay here, and I'm glad that she will never come back. In the other respect, could you possibly any more of a fucking bitch under any similar circumstances?
I see a divorce in her near future. No one could stay married to a hag like that bitch. Useless fucking piece of shit parent had put her child in one of those beuty pagents where they dress their children up like prostitutes and parade them out in front of a bunch of molesters. She was still wearing her little tiara, mini skirt and more make up than Tammy Baker. I sure do fucking hate the general public sometimes.
