I don't expect you to read all this, looking at the OP you'll get to my second sentence then you'll just start saying random shit in capslock. But hey I'll try.
No, it's supporting Hotmail users which they won't do. Do you work for AOL? Do you know their procedures and policies? Didn't think so. I don't either, but I work for a company that has many IT policies that seem pointless to the end user. yet when you look at these same policies and procedures from IT's perspective, it makes a whole shitload of sense in terms of network security and prevention of identity theft.
What crevice of your ass did you pull this from? Let me guess, you made it up because you couldn't read:
Your AOL e-mail would be
[email protected] or whatever the hell your screen name is. Seems pretty simple to me. Had you created an AOL account strictly for use with AIM, your answer would be right in front of you.
Yes it's kinda dumb that AOL doesn't allow you to retrieve this. But when you're a public company dealing with millions of users who you can't (and rightfully shouldn't) trust, your systems are going down the drain if you start offering out usernames and passwords to any faceless Joe who asks. This isn't a company-employee relationship where they can trust you, this is a company-anonymous relationship where they can't tell if you're a serial killer or a Harvard graduate.
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You're gonna run into a lot more troubles with getting assistance if you keep spazzing like that. You were yelling at these folks in less than 6 minutes of starting your support session, because you're the genius that forgot his username. I haven't used ICQ in 9 years, and I
still remember my number. It's not even a word, its a 7-digit number. It's not hard to remember stuff like this if you use some sense.
If you lose your car keys, are you gonna go bitch at at the manufacturer because they can't find them for you? No, you're gonna replace them. Like you should with usernames. It takes a handful of minutes to create a new account, and a handful more to add your old buddies back.
If you were a little more collected in your discussion, rather than raving like a 12-year old foaming-at-the-mouth puberty victim, you may have been able to get somewhere. Treat support staff with respect and they'll be a lot more open to help you. Ask nicely, tell them you can provide any details that may help (name, city, secret question, etc). They can often (not always) query their user databases if you provide the right info.
But if you start crying like a baby who can't have the candy bar he sees in the window, they're gonna do anything they can to end your session A.S.A.P. - and that usually means a lot of "sorry, I can't help you" responses.