- Joined
- Jun 25, 2005
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- 42
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- FFXIV
- hellstorm
pulled this from alla board think you will get a kick out of it also give the response why this thread
[url]http://www.qcdn.org/viewtopic.php?t=19235&sid=471d738498e80851efcef976e39a11aa [/url]
wont work if the link dont show it the tread
So...what can we do about it?
anyway this is proof that all are fear about the jp button is true [sarcasm]
enjoy
/quote]Now I know this isnt a cool thing to do, but GF is at work until 9 and I was hoping to get some time in on the game. Ofcourse I couldnt so I figured I would annoy the crap out of the help desk person @ Play online.
If your extremly bored here is the loooong (2 1/2 hours worth) of the bs I spewed at him.
Quote:
--------------------------------------------------------------------------------
Lmao guys....
I just annoyed the crap out of a employee for about 2 1/2 hours because I am bored...
If you feel like checking out what it was here you go.
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You have been connected to FFXI TSR Carl.
FFXI TSR Carl: Hello, Ed , thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
FFXI TSR Carl: Are you receiveing the POL 0206 error?
Ed Cruz: yes I am
Ed Cruz: I understand that your getting many of this question but I would like to know why, and how long. I pay good money for this service and feel a little bitter,about this
FFXI TSR Carl: The issue is currently being investigated as we speak. At this time, we do not know when this issue will be resolved.
FFXI TSR Carl: Once it is, an announcement will be made on our website.
FFXI TSR Carl: This issue just occurred within the last hour, unfortunately Square ENix Japan has not told us any information about it.
Ed Cruz: it has been longer than a hour for me
Ed Cruz: and I understand you dont have any control, but it is a little rediculous that even the server status on your web page shows that it is up
Ed Cruz: I am sorry but the "will be announced isnt good enoughHow is your company going to make this right for me, not being able to play the game that I am spending money for?
FFXI TSR Carl: One moment please.
Ed Cruz: ??
FFXI TSR Carl: Thank you for holding. As with any online video game, unexpected interuppts in service can occur. A resolution is currently in the works, but unfortunately we do not know when it will take into effect.
Ed Cruz: right, but what are you going to do to make this right for me?
Ed Cruz: I have dealt with unexpected interuppts of service this is rediculous. What is my continued wupport worth?
Ed Cruz: wwupport = support
Ed Cruz: and whaty is going wrong to make this interrupt happen
FFXI TSR Carl: Our User Agreement states that we do not guarantee an error free environment and that our software will meet your expectations.
FFXI TSR Carl: Again, the team in Japan is currently investigating and working on a resolution for this issue.
Ed Cruz: understand that but your saying my patronage is meaningless to your company?
Ed Cruz: I also think that my $18 a month entitles me to a little better service from your company that "tough, deal with it"
Ed Cruz: I know that you dont have much you can do but there has to be someone that can
FFXI TSR Carl: By saying "patronage is meaningless to your company" would mean we would disregard or even deny this issue claiming nothing is wrong. That is absolutely not the case, an issue has occurred, it was confirmed and announced and is currently being addressed.
Ed Cruz: tThat statement was in refferal to my unsatisfactory feeling towards this situation, this issue is at the point of being rediculous. I understand that a online service cannot be up all the time, but down 3 times in the last 2 days is too much. I would appreciate some retribution.
FFXI TSR Carl: We do not offer any sort of credit or reimbursement. Please refer to the following User Agreement.
FFXI TSR Carl: FFXI Software License Agreement
Article 4: Disclaimer and Limitation of Liability
4.1 Disclaimer. You understand and acknowledge that your use of the Licensed Software (whether alone or in connection with the PlayOnline Service) may result in unpredictable damage or loss to you, including, without limitation, unexpected results or loss of data. All products and services relating to this Agreement, including, without limitation, the Licensed Software and the Documentation, are provided ""AS IS"" without warranty of any kind. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEI EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SEI does not warrant that the Licensed Software will meet your expectations or requirements, or that the operation of the Licensed Software will be uninterrupted or error free. The entire risk as to the quality and performance of the Licensed Software is with you.
Ed Cruz: I am over that agreement, is there a manager or other personall that I can be forwarded too
Ed Cruz: I understand now that you cannot do anything to help this out, so I would like to talk to someone that can. I am sorry you have to deal with this, it isnt your fault.
Ed Cruz: This is not acceptable that your companies way of dealing with us is to "sorry read this agreement that says you have no rights as far as we are concerned"............. And I would still like to know what is happening as to why I cannot access the game. Is it in the user agreement that I dont need to know that?
FFXI TSR Carl: To submit a complaint to Square Enix Japan, use the Comments and Suggestions form found by going to SErvice and Support, email, Comments and Suggestions on our website.
Ed Cruz: I would like to be transferred to a superviser
Currently experiencing network delays, one moment please....
FFXI TSR Carl: You can also write a formal letter to Lyman Tuttle who is our Accounts Manager here and the North American PlayOnline Information Center office. Our address is 8928 Terman Ct. San Diego, CA 92121. At this time I am unable to transfer you to my supervisor.
Network connection re-established.
Ed Cruz: The auto junked e-mails is not good enough anymore
FFXI TSR Carl: You can request to speak with one by phone by contacting us at 858-790-7529
Ed Cruz: and how long will I be put on hold there?
FFXI TSR Carl: If you do contact us by phone, I suggest doing so in about an hour. There is currently a high call volume due to this current issue as well as my supervisor is not available at the moment.
Ed Cruz: dont you think that this is a little rediculous? I know by now your sick of having to deal with this type of messeging?
Ed Cruz: Aare you actually in cally or is this farmed out to the midle east/india like many services?
Ed Cruz: ah nm you said he is busy so must be in the us eh? I am just sick of this issue, everytime I am off owrk I am getting this latley
FFXI TSR Carl: I have given you the methods to contact us to accurately submit a complaint. Are there any other issues I can help you with right now?
Ed Cruz: Yes do you have anyone that can contact the JP team and find out what is going on? Has the call been made
Ed Cruz: and the server status is still showing as "up" on your web site
FFXI TSR Carl: That is because the FINAL FANTASY XI servers are indeed up. The 36,000 players logged in will continue to play unless they log off the PLayOnline server.
FFXI TSR Carl: This issue is affecting the PlayOnline servers and not the FINAL FNATASY XI game servers.
Ed Cruz: hhow about my first question?
Ed Cruz: Is there a way for your team to contact the JP crew and find out what is going on. And about how much longer this is going to go on for
FFXI TSR Carl: It's already in the works, if I had updated information I would definetly give it to you. Unfortunately, at this time, we have no updated information other than what was already announced.
Ed Cruz: what was announced that stuff is busted and tough luck, try agian whenever
Ed Cruz: Cant someone contact them?
FFXI TSR Carl: I have already told you it is currently being done.
Ed Cruz: the telephone call is?
Ed Cruz: Then I would like to know what they say. I think I deserve at the very least that
FFXI TSR Carl: You as well as everyone else will be informed of that information once we are as well.
Ed Cruz: how are you going to call me?
Ed Cruz: because that is the only way that you can inform me
Ed Cruz: otherwise I have to research the issue, and that is not informing me
Ed Cruz: if you tell me now you are informing me
FFXI TSR Carl: I am unable to inform you now because we do not have any updated infomraiton at this time.
FFXI TSR Carl: Updated information will be announced on our website.
Ed Cruz: We have been going back and forth for about an hour, how long does it take to get that information?
Ed Cruz: And I will have to guess when that is on? Doesnt work for me, I may as well keep hitting refresh on the game, that is giving me the same info
Ed Cruz: Does the japanese crew work 24 hours a day? because how do I know they are indeed working on it?
FFXI TSR Carl: Then you will see that recovery work is underway as that has just been informed to us as well as announced on the website.
Ed Cruz: Does the japanese crew work 24 hours a day, because how do we know they are working on fixing this situation?
FFXI TSR Carl: The Japanese Information Center does not, but the team incharge of the servers are designated to monitor 24 hours a day.
Ed Cruz: SO why have you not been informed yet on the issue and how long it will be down for?
Ed Cruz: sorry about the capital O didnt mean it to sound accusitory
FFXI TSR Carl: Because the exact reason has not yet been informed to us.
Ed Cruz: why not?
Ed Cruz: I would think that you would want to know so you can dispatch ppl like me fairly fast.
FFXI TSR Carl: Because the issue is still under investigation yet recovery work is in process.
FFXI TSR Carl: I'm not going to lie to you server, the exact reason of this issue has not been informed to us at this time.
FFXI TSR Carl: Again, all updated informion is announced to use as well as to the public on our website.
Ed Cruz: what does that mean? I appreciate your not lying to me
Ed Cruz: I just dont understand it has now been 3 hours and I cannot log into the game. How can your team not know what is wrong?
FFXI TSR Carl: It means the exact reason why there is an issue with the PlayOnline loging servers resulting in a POL 206 error has not been disclosed to us the North American PlayOnline Information Center at this time by the reps in Japan we are in contact with.
Ed Cruz: Is the north american play online center where you are stationed now?
FFXI TSR Carl: Yes, as listed earlier I gave you our address which is located in San Diego, CA.
Ed Cruz: so your actually in san diefo?
Ed Cruz: diego i mean
FFXI TSR Carl: That is the address of our office.
Ed Cruz: Ah, so your not in the US right now typing this, where are you typing from?
FFXI TSR Carl: If you'd like the exact reason of this issue, please contact us again or wait for the announcement to be amade in the Headlines section of our website.
Ed Cruz: I am asking because I would like to know how long it will take
Ed Cruz: I really feel that your blowing me off
FFXI TSR Carl: We do not "outsource" our support staff.
FFXI TSR Carl: I am telling you I do not know when this issue will be resolved, but recovery work is in the process.
FFXI TSR Carl: Are there any other issues I can help you with Ed?
Ed Cruz: you mean you are typing from the us, how much longer do you estimate that it will be before it is updated?
Ed Cruz: yes it feels that your just retouting information to me, is that on purpose? what kind of questions can you answer directly
FFXI TSR Carl: The questions you are asking about the reason and how long this issue will last are ones I cannot answer because that information is not available.
FFXI TSR Carl: I could say in an hour, but then if it is not then that would obviously be a lie.
Ed Cruz: Why would that be a lie? How long do these issues normally take before you get a heads up on whats going on?
FXI TSR Carl: The questions you are asking about the reason and how long this issue will last are ones I cannot answer because that information is not available.
FFXI TSR Carl: I could say in an hour, but then if it is not then that would obviously be a lie.
Ed Cruz: Why would that be a lie? How long do these issues normally take before you get a heads up on whats going on?
FFXI TSR Carl: The latest information in regards to this issue will be announced once that information is available. Unfortunately at this time, no updated information has be informed to us, the North American support team.
FFXI TSR Carl: Are the any other issues I can help you with Ed?
Ed Cruz: You keep saying that, I am asking you a very dirrect question, what is the normal time that it takes before you see any new information
FFXI TSR Carl: I cannot answer that because I do not know how severe this issue is with the PlayOnline servers.
Ed Cruz: now I am getting a pol-0011 description what does that mean? But in the past how long did it take? say last night for instance
FFXI TSR Carl: Which is why I do not have an answer to "how long will this take".
FFXI TSR Carl: Last night's issue took about 2 hours to resolve. Since it's been more than 2 hours, it appears this issue is more severe than what was experienced last night.
Ed Cruz: what is the pol-0011 mean?
FFXI TSR Carl: It's the same error as the POL 0206. It appears some type of work is being done since you are recieving a different error code.
Ed Cruz: what was the issue last night?
FFXI TSR Carl: That issue that occured last night was not during our operating hours and I personally did not try to log into my account.
FFXI TSR Carl: Again for the latest information about this issue, please refer to the headlines section of our website.
Ed Cruz: you have a ffxi char? then you understand how frustrating this is for me
FFXI TSR Carl: Are there any other issues I can help you with?
Ed Cruz: I have been working long hours and have had time tonight to play and this happened, yes there is
Ed Cruz: does the company ever make it right for the players that think they are being messed over?
FFXI TSR Carl: What is your other issue?
Ed Cruz: That I still feel that I am being blown off, does the company you work for ever seem to try to make things right for its clients (the players)
FFXI TSR Carl: We do not "mess over" opur customers. If we did, then we wouldn't be working on a solution to this current issue as I mentioned numerous times before and when you stated "patronage is meaningless to your company".
FFXI TSR Carl: Any other issues?
Ed Cruz: why are you trying to push me off? You are just going to have to deal with many other nerds like me if you dismiss me. Does the update come through your office or is it another one?
FFXI TSR Carl: The servers are located in Japan since FINAL FANTASY XI is a Japanese game. Therefore the updates are coming form the servers in Japan.
Ed Cruz: so they post it on the PO website?
FFXI TSR Carl: Any sort of information in regards to PlayOnline, TETRAM MASTER and FINAL FANTASY XI is always announce on our website www.playonline.com
Ed Cruz: but who updayes the website, it says that it is refreshed every 5 minutes
Ed Cruz: Does anyone even play tetra master anyways?
FFXI TSR Carl: The website is hosted by a server located with the rest of the servers in Japan.
Ed Cruz: So it is local that does the update, is there any word yet?
FFXI TSR Carl: TETRA MASTER is made available to anyone who chooses to play it. It is not as popular as FINAL FANTASY XI though
FFXI TSR Carl: There is no new information anounced to us. Again, that information will be announced to use as well as the public when it is available.
Ed Cruz: lol I bet you would have a short night if you were having a pol issue with that game eh
FFXI TSR Carl: It appears you no longer have any other issues I can help you with.
Ed Cruz: I had a gs offer me Fraps what is that?
FFXI TSR Carl: There are others that needs assistance. Again, the latest information will be available in the headlines section of www.playonline.
Ed Cruz: but your not going to help them
Ed Cruz: so why do you want to go?
FFXI TSR Carl: Once again, my name is Carl and my Employee ID is 04046. If you are unhappy with the support I have given to you, please feel free to submit a complaint by the methods I have given to you earlier. Thank you for visiting our PlayOnline Chat line, Ed ! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.
[url]http://www.qcdn.org/viewtopic.php?t=19235&sid=471d738498e80851efcef976e39a11aa [/url]
wont work if the link dont show it the tread
So...what can we do about it?
anyway this is proof that all are fear about the jp button is true [sarcasm]
enjoy
/quote]Now I know this isnt a cool thing to do, but GF is at work until 9 and I was hoping to get some time in on the game. Ofcourse I couldnt so I figured I would annoy the crap out of the help desk person @ Play online.
If your extremly bored here is the loooong (2 1/2 hours worth) of the bs I spewed at him.
Quote:
--------------------------------------------------------------------------------
Lmao guys....
I just annoyed the crap out of a employee for about 2 1/2 hours because I am bored...
If you feel like checking out what it was here you go.
We are experiencing log in difficulties. If you can not log in please try again later. Wait one moment while you are being connected.
We are experiencing log in difficulties. If you can not log in please try again later.
All agents are currently busy. Please stand by.
We are experiencing log in difficulties. If you can not log in please try again later.
An agent will be with you in a moment. Thank you for your patience.
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The next available Agent will be with you in a moment.
You have been connected to FFXI TSR Carl.
FFXI TSR Carl: Hello, Ed , thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
FFXI TSR Carl: Are you receiveing the POL 0206 error?
Ed Cruz: yes I am
Ed Cruz: I understand that your getting many of this question but I would like to know why, and how long. I pay good money for this service and feel a little bitter,about this
FFXI TSR Carl: The issue is currently being investigated as we speak. At this time, we do not know when this issue will be resolved.
FFXI TSR Carl: Once it is, an announcement will be made on our website.
FFXI TSR Carl: This issue just occurred within the last hour, unfortunately Square ENix Japan has not told us any information about it.
Ed Cruz: it has been longer than a hour for me
Ed Cruz: and I understand you dont have any control, but it is a little rediculous that even the server status on your web page shows that it is up
Ed Cruz: I am sorry but the "will be announced isnt good enoughHow is your company going to make this right for me, not being able to play the game that I am spending money for?
FFXI TSR Carl: One moment please.
Ed Cruz: ??
FFXI TSR Carl: Thank you for holding. As with any online video game, unexpected interuppts in service can occur. A resolution is currently in the works, but unfortunately we do not know when it will take into effect.
Ed Cruz: right, but what are you going to do to make this right for me?
Ed Cruz: I have dealt with unexpected interuppts of service this is rediculous. What is my continued wupport worth?
Ed Cruz: wwupport = support
Ed Cruz: and whaty is going wrong to make this interrupt happen
FFXI TSR Carl: Our User Agreement states that we do not guarantee an error free environment and that our software will meet your expectations.
FFXI TSR Carl: Again, the team in Japan is currently investigating and working on a resolution for this issue.
Ed Cruz: understand that but your saying my patronage is meaningless to your company?
Ed Cruz: I also think that my $18 a month entitles me to a little better service from your company that "tough, deal with it"
Ed Cruz: I know that you dont have much you can do but there has to be someone that can
FFXI TSR Carl: By saying "patronage is meaningless to your company" would mean we would disregard or even deny this issue claiming nothing is wrong. That is absolutely not the case, an issue has occurred, it was confirmed and announced and is currently being addressed.
Ed Cruz: tThat statement was in refferal to my unsatisfactory feeling towards this situation, this issue is at the point of being rediculous. I understand that a online service cannot be up all the time, but down 3 times in the last 2 days is too much. I would appreciate some retribution.
FFXI TSR Carl: We do not offer any sort of credit or reimbursement. Please refer to the following User Agreement.
FFXI TSR Carl: FFXI Software License Agreement
Article 4: Disclaimer and Limitation of Liability
4.1 Disclaimer. You understand and acknowledge that your use of the Licensed Software (whether alone or in connection with the PlayOnline Service) may result in unpredictable damage or loss to you, including, without limitation, unexpected results or loss of data. All products and services relating to this Agreement, including, without limitation, the Licensed Software and the Documentation, are provided ""AS IS"" without warranty of any kind. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEI EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SEI does not warrant that the Licensed Software will meet your expectations or requirements, or that the operation of the Licensed Software will be uninterrupted or error free. The entire risk as to the quality and performance of the Licensed Software is with you.
Ed Cruz: I am over that agreement, is there a manager or other personall that I can be forwarded too
Ed Cruz: I understand now that you cannot do anything to help this out, so I would like to talk to someone that can. I am sorry you have to deal with this, it isnt your fault.
Ed Cruz: This is not acceptable that your companies way of dealing with us is to "sorry read this agreement that says you have no rights as far as we are concerned"............. And I would still like to know what is happening as to why I cannot access the game. Is it in the user agreement that I dont need to know that?
FFXI TSR Carl: To submit a complaint to Square Enix Japan, use the Comments and Suggestions form found by going to SErvice and Support, email, Comments and Suggestions on our website.
Ed Cruz: I would like to be transferred to a superviser
Currently experiencing network delays, one moment please....
FFXI TSR Carl: You can also write a formal letter to Lyman Tuttle who is our Accounts Manager here and the North American PlayOnline Information Center office. Our address is 8928 Terman Ct. San Diego, CA 92121. At this time I am unable to transfer you to my supervisor.
Network connection re-established.
Ed Cruz: The auto junked e-mails is not good enough anymore
FFXI TSR Carl: You can request to speak with one by phone by contacting us at 858-790-7529
Ed Cruz: and how long will I be put on hold there?
FFXI TSR Carl: If you do contact us by phone, I suggest doing so in about an hour. There is currently a high call volume due to this current issue as well as my supervisor is not available at the moment.
Ed Cruz: dont you think that this is a little rediculous? I know by now your sick of having to deal with this type of messeging?
Ed Cruz: Aare you actually in cally or is this farmed out to the midle east/india like many services?
Ed Cruz: ah nm you said he is busy so must be in the us eh? I am just sick of this issue, everytime I am off owrk I am getting this latley
FFXI TSR Carl: I have given you the methods to contact us to accurately submit a complaint. Are there any other issues I can help you with right now?
Ed Cruz: Yes do you have anyone that can contact the JP team and find out what is going on? Has the call been made
Ed Cruz: and the server status is still showing as "up" on your web site
FFXI TSR Carl: That is because the FINAL FANTASY XI servers are indeed up. The 36,000 players logged in will continue to play unless they log off the PLayOnline server.
FFXI TSR Carl: This issue is affecting the PlayOnline servers and not the FINAL FNATASY XI game servers.
Ed Cruz: hhow about my first question?
Ed Cruz: Is there a way for your team to contact the JP crew and find out what is going on. And about how much longer this is going to go on for
FFXI TSR Carl: It's already in the works, if I had updated information I would definetly give it to you. Unfortunately, at this time, we have no updated information other than what was already announced.
Ed Cruz: what was announced that stuff is busted and tough luck, try agian whenever
Ed Cruz: Cant someone contact them?
FFXI TSR Carl: I have already told you it is currently being done.
Ed Cruz: the telephone call is?
Ed Cruz: Then I would like to know what they say. I think I deserve at the very least that
FFXI TSR Carl: You as well as everyone else will be informed of that information once we are as well.
Ed Cruz: how are you going to call me?
Ed Cruz: because that is the only way that you can inform me
Ed Cruz: otherwise I have to research the issue, and that is not informing me
Ed Cruz: if you tell me now you are informing me
FFXI TSR Carl: I am unable to inform you now because we do not have any updated infomraiton at this time.
FFXI TSR Carl: Updated information will be announced on our website.
Ed Cruz: We have been going back and forth for about an hour, how long does it take to get that information?
Ed Cruz: And I will have to guess when that is on? Doesnt work for me, I may as well keep hitting refresh on the game, that is giving me the same info
Ed Cruz: Does the japanese crew work 24 hours a day? because how do I know they are indeed working on it?
FFXI TSR Carl: Then you will see that recovery work is underway as that has just been informed to us as well as announced on the website.
Ed Cruz: Does the japanese crew work 24 hours a day, because how do we know they are working on fixing this situation?
FFXI TSR Carl: The Japanese Information Center does not, but the team incharge of the servers are designated to monitor 24 hours a day.
Ed Cruz: SO why have you not been informed yet on the issue and how long it will be down for?
Ed Cruz: sorry about the capital O didnt mean it to sound accusitory
FFXI TSR Carl: Because the exact reason has not yet been informed to us.
Ed Cruz: why not?
Ed Cruz: I would think that you would want to know so you can dispatch ppl like me fairly fast.
FFXI TSR Carl: Because the issue is still under investigation yet recovery work is in process.
FFXI TSR Carl: I'm not going to lie to you server, the exact reason of this issue has not been informed to us at this time.
FFXI TSR Carl: Again, all updated informion is announced to use as well as to the public on our website.
Ed Cruz: what does that mean? I appreciate your not lying to me
Ed Cruz: I just dont understand it has now been 3 hours and I cannot log into the game. How can your team not know what is wrong?
FFXI TSR Carl: It means the exact reason why there is an issue with the PlayOnline loging servers resulting in a POL 206 error has not been disclosed to us the North American PlayOnline Information Center at this time by the reps in Japan we are in contact with.
Ed Cruz: Is the north american play online center where you are stationed now?
FFXI TSR Carl: Yes, as listed earlier I gave you our address which is located in San Diego, CA.
Ed Cruz: so your actually in san diefo?
Ed Cruz: diego i mean
FFXI TSR Carl: That is the address of our office.
Ed Cruz: Ah, so your not in the US right now typing this, where are you typing from?
FFXI TSR Carl: If you'd like the exact reason of this issue, please contact us again or wait for the announcement to be amade in the Headlines section of our website.
Ed Cruz: I am asking because I would like to know how long it will take
Ed Cruz: I really feel that your blowing me off
FFXI TSR Carl: We do not "outsource" our support staff.
FFXI TSR Carl: I am telling you I do not know when this issue will be resolved, but recovery work is in the process.
FFXI TSR Carl: Are there any other issues I can help you with Ed?
Ed Cruz: you mean you are typing from the us, how much longer do you estimate that it will be before it is updated?
Ed Cruz: yes it feels that your just retouting information to me, is that on purpose? what kind of questions can you answer directly
FFXI TSR Carl: The questions you are asking about the reason and how long this issue will last are ones I cannot answer because that information is not available.
FFXI TSR Carl: I could say in an hour, but then if it is not then that would obviously be a lie.
Ed Cruz: Why would that be a lie? How long do these issues normally take before you get a heads up on whats going on?
FXI TSR Carl: The questions you are asking about the reason and how long this issue will last are ones I cannot answer because that information is not available.
FFXI TSR Carl: I could say in an hour, but then if it is not then that would obviously be a lie.
Ed Cruz: Why would that be a lie? How long do these issues normally take before you get a heads up on whats going on?
FFXI TSR Carl: The latest information in regards to this issue will be announced once that information is available. Unfortunately at this time, no updated information has be informed to us, the North American support team.
FFXI TSR Carl: Are the any other issues I can help you with Ed?
Ed Cruz: You keep saying that, I am asking you a very dirrect question, what is the normal time that it takes before you see any new information
FFXI TSR Carl: I cannot answer that because I do not know how severe this issue is with the PlayOnline servers.
Ed Cruz: now I am getting a pol-0011 description what does that mean? But in the past how long did it take? say last night for instance
FFXI TSR Carl: Which is why I do not have an answer to "how long will this take".
FFXI TSR Carl: Last night's issue took about 2 hours to resolve. Since it's been more than 2 hours, it appears this issue is more severe than what was experienced last night.
Ed Cruz: what is the pol-0011 mean?
FFXI TSR Carl: It's the same error as the POL 0206. It appears some type of work is being done since you are recieving a different error code.
Ed Cruz: what was the issue last night?
FFXI TSR Carl: That issue that occured last night was not during our operating hours and I personally did not try to log into my account.
FFXI TSR Carl: Again for the latest information about this issue, please refer to the headlines section of our website.
Ed Cruz: you have a ffxi char? then you understand how frustrating this is for me
FFXI TSR Carl: Are there any other issues I can help you with?
Ed Cruz: I have been working long hours and have had time tonight to play and this happened, yes there is
Ed Cruz: does the company ever make it right for the players that think they are being messed over?
FFXI TSR Carl: What is your other issue?
Ed Cruz: That I still feel that I am being blown off, does the company you work for ever seem to try to make things right for its clients (the players)
FFXI TSR Carl: We do not "mess over" opur customers. If we did, then we wouldn't be working on a solution to this current issue as I mentioned numerous times before and when you stated "patronage is meaningless to your company".
FFXI TSR Carl: Any other issues?
Ed Cruz: why are you trying to push me off? You are just going to have to deal with many other nerds like me if you dismiss me. Does the update come through your office or is it another one?
FFXI TSR Carl: The servers are located in Japan since FINAL FANTASY XI is a Japanese game. Therefore the updates are coming form the servers in Japan.
Ed Cruz: so they post it on the PO website?
FFXI TSR Carl: Any sort of information in regards to PlayOnline, TETRAM MASTER and FINAL FANTASY XI is always announce on our website www.playonline.com
Ed Cruz: but who updayes the website, it says that it is refreshed every 5 minutes
Ed Cruz: Does anyone even play tetra master anyways?
FFXI TSR Carl: The website is hosted by a server located with the rest of the servers in Japan.
Ed Cruz: So it is local that does the update, is there any word yet?
FFXI TSR Carl: TETRA MASTER is made available to anyone who chooses to play it. It is not as popular as FINAL FANTASY XI though
FFXI TSR Carl: There is no new information anounced to us. Again, that information will be announced to use as well as the public when it is available.
Ed Cruz: lol I bet you would have a short night if you were having a pol issue with that game eh
FFXI TSR Carl: It appears you no longer have any other issues I can help you with.
Ed Cruz: I had a gs offer me Fraps what is that?
FFXI TSR Carl: There are others that needs assistance. Again, the latest information will be available in the headlines section of www.playonline.
Ed Cruz: but your not going to help them
Ed Cruz: so why do you want to go?
FFXI TSR Carl: Once again, my name is Carl and my Employee ID is 04046. If you are unhappy with the support I have given to you, please feel free to submit a complaint by the methods I have given to you earlier. Thank you for visiting our PlayOnline Chat line, Ed ! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
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