just goes to show your complant does matter

This has been posted at least 4-5 times. All mmo companies have bad ratings. It is impossible for them not to get complaints and errors considering the size of their customer base.
 
The rating the Better Business Bureau assigns a business is determined by our composite score of such factors as its type of business, length of time in business, compliance with competency licensing requirements, complaint volume, complaint history, seriousness of complaints, how the company responds to complaints, and our experience with the company’s industry in general. The scoring system takes into account the importance we feel each factor is to the company’s reliability.
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