Petition for change in current POL policies

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Lyrai said:
I wonder if it would also be good to file complaints with the Better business bureau. This would fall under "non-delivery of goods or services" since in probably all the cases, the credit card info was changed after it was already billed to the owner's credit card since accounts are billed in advance. They payed for the current month, yet can't access the service and can't get customer support because the info has already been changed.
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SE already has a horrible BBB record, as do every company that makes an MMO; so it wouldn't accomplish anything. Getting the police involved would be the only real thing to do, but it's way out of their jurisdiction and usually they require SE to make the complaint, which they don't do. You could try getting your bank involved since you paid for the service and aren't being allowed to use it.
 
Oh. forgot 1 thing... I'm not sure will this be helpful but will posting this in Windower fourm will help out too? Since we need to spread this Petition in any FFXI communitiy fourm as much as possible...
 
I generally ignore online petitions but in this case it could (maybe not but maybe) possibly at least open their eyes more to how aware the community is of the problem. I would sign with doubts of it affecting anything, but I'd sign anyway in hopes it did, plus it's pretty well-written.

As a suggestion, I would offer another really simple fix on S-E's part that would essentially make the current problems go away completely. The simpliest solution that requires essentially no effort on their part is to disallow your credit card info to be changed within 30 days of account information being changed and vice versa. Then if they jack your account you have 30 days to call up and give them the current CC info and get it back before they can claim it for good. You still lose your shit most likely but you at least get to keep the account and it'd take 10 seconds at the most to code something like this up. Good temporary solution until they can really beef up their defenses to prevent it completely.
 
/signed
 
I'd sign it, but like others have said, internet petitions don't have much sway. However, I don't see why you couldn't have a petition form online that people can sign then send in to a "main hub" where the forms would be collected and compiled.
 
I would also sign this. So many people are willing to put RL names on it so why not post a document on this site somehow, so people can print it and mail it in to you and you can have a big ass pile of papers! Excuse me if this was already stated! Im on Nyquil!

*edit* LoL right above me.
 
It is a step to solving a problem that has long plagued the FFXI and POL communities. FFXI was Square Enix's first MMO attempt. Despite the many users who still play, having an account compromised so easily is a problem that should have been addressed many years ago.

/sign
 
sabia: i think that's a great idea and i'm willing to contact them all to see what happens. if we could possibly get some public recognition, that would be amazing for us

also, to another point (don't remember exactly what it was) i spoke to a law professor of mine, and he mentioned:

"Sounds like a consumer fraud issue. You might check with the State
agency that handles consumer fraud.

Usually in these cases, an attorney is not the best first option."

so we might want to make an inquiry into there too.


also, i reposted this on BG, KI, alla, ffxionline, but not windower forums yet (which i will do later)


and i hate to repeat but it truly does need it: please respond if you wanna support this, cause it does really involve everyone who plays the game. and if you do support it, find other people who aren't looking and point them this way. really, any single one of us could be potential victims and we need to get together to make some changes.


finally: i'm not done with the paper yet, and i have a few great ideas that i'd like to add on to it before it goes up. there are some points i need to make about how we may potentially be exposed again to this type of thing, cause if it worked one time then people are for sure gonna try again.
 
I'd sign this petition, I also wrote a 1000 character (that was the limit) paragraph on account retrieval on playonline.com's customer service survey.
 
It would be a pain in SE's ass if 1000 people printed, signed and mailed a copy of this to them. If you could get people from different servers and translate it to different languages, you could ge substantially more than 1000 people to sign it.

How many people here are bi-lingual?
 
Trippyhippy said:
It would be a pain in SE's ass if 1000 people printed, signed and mailed a copy of this to them. If you could get people from different servers and translate it to different languages, you could ge substantially more than 1000 people to sign it.

How many people here are bi-lingual?
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This would certainly be an interesting option to take. Even if they were just e-mails and not hard copy letters, it would be a lot harder to ignore 1,000 e-mails all on the same topic than just one e-mail with 1,000 names on it.
 
very eloquent Kisada, nice job. I'll sign it :)
 
god damn for once a majority of ppl on quezt aggreeing on something
START THE MOTHER FUCKING REVOLUTION!!!! bring back Soujiro, marajade and all the others that got ripped

i personally know what souj put into his character and it makes my heart ache
lets do this guys
 
thanks for responses so far.

while i'm in the process of editing the final draft, i'd really appreciate it if people could somehow get people to look here and give more attention to this thread. there's tons of people logging on this site and others i've posted on daily, but they're either not seeing it or they think there's no point.

any help we can get by getting them to join us would be great.


also, two more things: i'm looking for someone who might be able to translate this into japanese. it'd be a good idea if we could get this up on some popular JP bbs's.

and another thing: any resources people might be able to lend, or perhaps more importantly, contacts of people who could help us put this into the spotlight, would be really amazing. please let me know if possible.
 
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