POL News: All Worlds Maintenance

[Dowzer]

I have changed my IP adress reloaded the files and I stil R0 in the same zone. The funny thing is it happens in the same zones no matter if I log on my 360, PS2 or computer. I have reset my IP adress fro all of those and re installed the files on the computer and PS2 when I check it says I have no corrupted files. I have also never messed with any. dat files or used any 3rd party programs. So what do you think the error on my end of this is?

People are saying it's a backbone server problem. Meaning it's not SE's servers and not our ISP's servers.

I'm not a big techi, so after fooling around with my IP and router without success - I stopped... This is NOT something we should have to fuck with. Our ISP are working totally fine, this is 100% SE's problem to deal with - even if it isn't their server.

 

[exodusamphi]

Thank god im not having problems > : )

 

[Tomasello]

People are saying it's a backbone server problem.

Well "people" are wrong. Everything was fine until the update from hell....

 

[Soujiro]

Where did you get the time, or have they changed it already? Says this on the site now:

[Date & Time]
Mar. 13, 2007 from 10:00 to 13:00 (PDT)
* Maintenance completion time may be subject to change.

 

[Ruffyreborn]

edit: nvm I made a dumb mistake

 

[Bluewind]

They fail to mention the modifications to the Cargo quest in Selbina. I plopped a post on Alla and I'll quote it here:



EDIT: I got notified by a friend on-game that you can now only trade 1 berry per real life day. Thank fuck I traded my 30 odd stacks in pre-update (farmed over 3 weeks). My friend is stuck with 20 odd stacks at the moment.

Just incase anyone does this for gil, it's now no longer worth the time to do so ...

I was doing this right before maintenance. Have 3 stacks of the rolanberry from guardian crawler. So, no, it works fine.

 

[Uzor]

People are saying it's a backbone server problem. Meaning it's not SE's servers and not our ISP's servers.

I'm not a big techi, so after fooling around with my IP and router without success - I stopped... This is NOT something we should have to fuck with. Our ISP are working totally fine, this is 100% SE's problem to deal with - even if it isn't their server.

That's not because its their problem. There's nothing they can do. They can't simply go to the location where the problem is that (say, if its a backbone problem) and fix it. That's not soemthing thye can do. That's up to the people that handle that part of maintaince.

So no. Its not their problem. I don't see why people keep complaining about it?

Personally I've had 0 problems. None at all. I know a lot of people that haven't had any problems.

On another note, SE now scans your files when you update POL and FFXI to see if you're running any third-party tools. As far as I'm conserned, it might affect anyone that had windower open while updating. I don't know. All I know is that its obviously not SE's problem sicne everyone isn't affected.

I really getting annoyed with this attitude. Ever since that fucking update I've had nothing but problems and so has at least 25% of the population. If EVERYTHING was fine BEFORE the update and NOW its NOT how the hell is it not SE's problem? I'm on PS2 so I can't mess with any .dat files and I scanned them all and nothing is corrupt.

Quite frankly, I don't give a fuck about Drain II or signet boosts, I'd rather have the version of ffxi prior to the damn update so I don't have to deal with R0's and crap anymore. Obviously SE uploaded defectively written files into my PS2 and screwed shit up. FIX IT!

This post jsut made me laugh. You're tired of the "Its not SE's fault" attitude?

news flash, its not their fault. PErsonally I'm tired with people never being happy with anything SE do. theif's Knife is too hard to get? People complain. SE makes Theif's Knife easier to get? People complain. People complain SE don't add any new gear (despite the hundreds of things they already use post-zilart that's awesome pieces of equipment), and want new gear that's better then Zilart gear. And when they add new gear better then Zilart gear, what do you get? People complaining that it screws people that's been camping kings for a long time and obtained that gear. Because sudddenly, their gear isn't as good anymore. The very same people complaining again. Then the other people complain that Salvage gear is too hard to get and uses assault points to get.

Now, if SE changes it and makes salvage easier, what will you get? I can assure you that you'll get people complaining that all the time they spent in Salvage is not made useless, so they lost all that exp and gil for nothing. And it now also ruined the fun of salvage that it was hard to some extent and challanging, and its now too easy and unchallanging.

The best part is gilsellers though. There's gilsellers on the servers inflating prices, so people complain. SE then fix it and removes gilsellers to some extent, and prices deflate. And what do you get? Complaining people. Often the very same people complaining about gilsellers. Oh, the irony.

Seriously, people. Stop complaining all the time. Whatever SE do its always wrong. There's a lot of things that SE have done to make the game better and to improve it in may ways. People completely ignore this and go straight to the complaining part.

Seriously, be happy with what you have and stop complaining about stuff, and then complain even more when you get what you asked for. Life isn't perfect, neither is a game. If you haven't learned that yet, please go and interract with people in your life so you can once and for all learn that lesson.

 

[Kotsu]

What is 17:00 GMT in EST anyway?

12:00 I think.

You are correct sir. Est = GMT-5, Cst = GMT-6, PST= GMT-8.

Silly Zoner, I thought that was common knowledge :wink: I'ma shut my dork ass up.

 

[Arctyrael]

That's not because its their problem. There's nothing they can do. They can't simply go to the location where the problem is that (say, if its a backbone problem) and fix it. That's not soemthing thye can do. That's up to the people that handle that part of maintaince.

So no. Its not their problem. I don't see why people keep complaining about it?

Personally I've had 0 problems. None at all. I know a lot of people that haven't had any problems.

On another note, SE now scans your files when you update POL and FFXI to see if you're running any third-party tools. As far as I'm conserned, it might affect anyone that had windower open while updating. I don't know. All I know is that its obviously not SE's problem sicne everyone isn't affected.



This post jsut made me laugh. You're tired of the "Its not SE's fault" attitude?

news flash, its not their fault. PErsonally I'm tired with people never being happy with anything SE do. theif's Knife is too hard to get? People complain. SE makes Theif's Knife easier to get? People complain. People complain SE don't add any new gear (despite the hundreds of things they already use post-zilart that's awesome pieces of equipment), and want new gear that's better then Zilart gear. And when they add new gear better then Zilart gear, what do you get? People complaining that it screws people that's been camping kings for a long time and obtained that gear. Because sudddenly, their gear isn't as good anymore. The very same people complaining again. Then the other people complain that Salvage gear is too hard to get and uses assault points to get.

Now, if SE changes it and makes salvage easier, what will you get? I can assure you that you'll get people complaining that all the time they spent in Salvage is not made useless, so they lost all that exp and gil for nothing. And it now also ruined the fun of salvage that it was hard to some extent and challanging, and its now too easy and unchallanging.

The best part is gilsellers though. There's gilsellers on the servers inflating prices, so people complain. SE then fix it and removes gilsellers to some extent, and prices deflate. And what do you get? Complaining people. Often the very same people complaining about gilsellers. Oh, the irony.

Seriously, people. Stop complaining all the time. Whatever SE do its always wrong. There's a lot of things that SE have done to make the game better and to improve it in may ways. People completely ignore this and go straight to the complaining part.

Seriously, be happy with what you have and stop complaining about stuff, and then complain even more when you get what you asked for. Life isn't perfect, neither is a game. If you haven't learned that yet, please go and interract with people in your life so you can once and for all learn that lesson.

I've heard a lot of speculation that it is a internet server problem. I would post on windower.net but I don't have an account and don't care to create one. Is there any information or website where the backbone problem can be verified?

 

[Tok]

Only a large hand full of people seem to be having these issues. I've only had 1 problem and since then it's been fine.

...umm

before the update...no one had this problem

suddenly the update comes and ALLLLLLLLLLL these people are reporting the same problems...the SAME problems

i dont care how many people have it whether it be 10 or 10,000 if all these people are having the exact same problems after the update when everything was working fine prior to the update its SE's deal not ours

 

[Tok]

That's not because its their problem. There's nothing they can do. They can't simply go to the location where the problem is that (say, if its a backbone problem) and fix it. That's not soemthing thye can do. That's up to the people that handle that part of maintaince.

So no. Its not their problem. I don't see why people keep complaining about it?

Personally I've had 0 problems. None at all. I know a lot of people that haven't had any problems.

On another note, SE now scans your files when you update POL and FFXI to see if you're running any third-party tools. As far as I'm conserned, it might affect anyone that had windower open while updating. I don't know. All I know is that its obviously not SE's problem sicne everyone isn't affected.



This post jsut made me laugh. You're tired of the "Its not SE's fault" attitude?

news flash, its not their fault. PErsonally I'm tired with people never being happy with anything SE do. theif's Knife is too hard to get? People complain. SE makes Theif's Knife easier to get? People complain. People complain SE don't add any new gear (despite the hundreds of things they already use post-zilart that's awesome pieces of equipment), and want new gear that's better then Zilart gear. And when they add new gear better then Zilart gear, what do you get? People complaining that it screws people that's been camping kings for a long time and obtained that gear. Because sudddenly, their gear isn't as good anymore. The very same people complaining again. Then the other people complain that Salvage gear is too hard to get and uses assault points to get.

Now, if SE changes it and makes salvage easier, what will you get? I can assure you that you'll get people complaining that all the time they spent in Salvage is not made useless, so they lost all that exp and gil for nothing. And it now also ruined the fun of salvage that it was hard to some extent and challanging, and its now too easy and unchallanging.

The best part is gilsellers though. There's gilsellers on the servers inflating prices, so people complain. SE then fix it and removes gilsellers to some extent, and prices deflate. And what do you get? Complaining people. Often the very same people complaining about gilsellers. Oh, the irony.

Seriously, people. Stop complaining all the time. Whatever SE do its always wrong. There's a lot of things that SE have done to make the game better and to improve it in may ways. People completely ignore this and go straight to the complaining part.

Seriously, be happy with what you have and stop complaining about stuff, and then complain even more when you get what you asked for. Life isn't perfect, neither is a game. If you haven't learned that yet, please go and interract with people in your life so you can once and for all learn that lesson.

im pretty sure that if u have had all these problems you would have a different opinion

honestly, its so easy to tell people suck it up and deal with it when you have none of these problems yourself =/

 

[Veresko]

That's not because its their problem. There's nothing they can do. They can't simply go to the location where the problem is that (say, if its a backbone problem) and fix it. That's not soemthing thye can do. That's up to the people that handle that part of maintaince.

So no. Its not their problem. I don't see why people keep complaining about it?

Personally I've had 0 problems. None at all. I know a lot of people that haven't had any problems.

On another note, SE now scans your files when you update POL and FFXI to see if you're running any third-party tools. As far as I'm conserned, it might affect anyone that had windower open while updating. I don't know. All I know is that its obviously not SE's problem sicne everyone isn't affected.



This post jsut made me laugh. You're tired of the "Its not SE's fault" attitude?

news flash, its not their fault. PErsonally I'm tired with people never being happy with anything SE do. theif's Knife is too hard to get? People complain. SE makes Theif's Knife easier to get? People complain. People complain SE don't add any new gear (despite the hundreds of things they already use post-zilart that's awesome pieces of equipment), and want new gear that's better then Zilart gear. And when they add new gear better then Zilart gear, what do you get? People complaining that it screws people that's been camping kings for a long time and obtained that gear. Because sudddenly, their gear isn't as good anymore. The very same people complaining again. Then the other people complain that Salvage gear is too hard to get and uses assault points to get.

....

I'm sure you complained to on certain aspects of the game before. It's just human, people complain, all the time. They are entitled to do so. As for this particular situation however, I don't agree with the "stop complaining, it's not SE's fault".

Complaining about in-game stuff is one thing. But right now, a % of SE's custommer base cannot enjoy the product they are paying for to different extents, sometimes not at all. People can't access certain areas and I know some people who haven't been able to log since the update. This is different from complaining about being undercut.

The product SE is offering and that people are paying for isn't working properly. It's not a question of wether or not you like it (like say, you don't like how Thief Knife drop sucked before), it's simply NOT WORKING PROPERLY. It should be SE's responsibility to fix it, no matter if it's on their physical facilities or not that lies the problem.

If I hire a company to deliver the chairs a custommer bought and in the process that company rips of the backrest, am I gonna tell the custommer: "Sorry, not my fault, you're shit out of luck." Of course not, I'll have either the shipping company fix the problem or fix it myself and charge the company for it. Or what if you buy a car and hte breaks don't work "We do not manufacture the breaks, therefore it's not our problems." is certainly not the answer you'll get.

If SE cannot physically go the whatever it is they need to go to fix the problem, then contact ONE of these guys and work with them to identify and fix the problem. Once that's done, send an e-mail or somtething to the rest to tell them how to fix it and pay the bill if there's cost to doing it. Seriously, in this age of communication how freakin hard can this be.

It's their product not working proberly for their custommers, who are paying money to them, it's THEIR PROBLEM!

Personally I think this is one of the worst attitude from a company with regards to custommer service. Ignoring your custommer's problem is one thing, making a public announcement about it is a slap in the face.

 

[Everlasting]

7 file download so no huge traffic jam this time.

 

[Arctyrael]

Its how they are handling the simple request - please move my character that is iirking me the most.

Under typical circumstances, they shouldn't - but they are the owners of this product - if they wanted to help, they could. They should.

 

[Everlasting]

Its how they are handling the simple request - please move my character that is iirking me the most.

Under typical circumstances, they shouldn't - but they are the owners of this product - if they wanted to help, they could. They should.

SE certainly needs to do *something*.

If they don't they will lose a lot of players. We don't give two shits who's problem it actually is, we just want it fixed. And if it doesn't get fixed, and people still can't play then they really have no choice but to quit the game. I've seen this exactl same situation with other companies who engage in the blame game with one another, customers get pissed and quit giving the companies their money.

They really need to swallow their Goddamn pride and work to fix whatever is wrong, or at least work with the community to determine what exactly the problem is.

 

[Uzor]

im pretty sure that if u have had all these problems you would have a different opinion

honestly, its so easy to tell people suck it up and deal with it when you have none of these problems yourself =/

I've had those problems before. I know what its like. Hell, the majority of the Swedish population had it a few months back, but no one else had it. I know exactly what its like, 'cause I couldn't even log in to the game for several days, and when I finally managed to log on, I couldn't stay connected for more then 1 hour at a time, and would then take another 20 min to log on.

I called SE, they said everything was working fine. I then called my ISP, they said everything was working fine.

I didn't run around screaming "OMG! SE'S CUSTOMER SERVICE SUCKS BECAUSE THEY REFUSE TO FIX MY PROBLEM!". Everyone in Sweden had that problem. We've had this occur a total of 3 times for months at a time. Don't give me that "If you had this problem you would change your oppinion" attitude. Its not SE's fault. There's nothing they ca ndo about it. You need to either call your ISP, or wait untill its fixed by itself. There's no use running around saying how much SE sucks. That won't fix your problem faster. All it will lead to is yourself getting upset and annoyed. If you constantly think about it, and blame SE for something that's out of their reach, what will you get?

What exactly is it you try to achieve?

 

[Arctyrael]

A more informative diagnosis of the problem would be a good start. example:

"We have just learned that xxx provider is having a traffic forwarding issue. We are working to resolve this asap. In the meantime - these are a few of the problems you may experience: xxx, xxx, ..., xxx and xxx. If there is anything our support GM staff can assist you with, these are the methods by which you can contact us: xxx and xxx. We deeply apologize and look forwarding to helping you as much the situation permits. Thank you have a nice day."

v.v; little over the top - but I would feel important anyways. This "Wait and see" bullshit is just that - bullshit.

 

[LadyKiKi]

I was doing this right before maintenance. Have 3 stacks of the rolanberry from guardian crawler. So, no, it works fine.

Explain. Do you mean you popped continously? I mean that you cannot trade continously to the NPC for gil.

 

[Uzor]

You know, its hard for SE to trace that.

If you really want to get the problem fixed bad enough, do something creative instead of go complain about it all the time. All that time spent complaining etc. would have been much better spent by finding out what causes it.

As an example, call your ISP. See if they have problems. Explain your problem, and ask if there's anything you can do. they will most likely tell you to perform a route trace.

Now, you can call PlayOnline customer service. Explain your problem and, and tell them what your ISP said. Tell them they reccomended you to perform a route trace, and ask customer service what you should ping or trace to.

Before you do this, simply ping and trace google. You can do a constant ping to google to see if you have any packets that drop.

Once customer service gives you an address to ping (I don't remember the exact address, but I believe they have 4 - pol0, 1, 2 and 3), and ping/trace those. See where the tracing stops and which hops have a high ping.

And with these simple steps, you'll have immediatly helped SE out to solving the problem with only a few minutes of your time. And you'll have done something creative which will lead to your problem gettign solved fasterinstead of sitting on your ass complaining about it and expect someone else to solve all of your life's problems.

To start off, you might just want to open the command prompt and type tracert www.playonline.com and see if you time out on that.

If several people do this you can isolate where the problem is, and thus get it fixed faster.

The way internet works is that it finds the fastest route to its destination. If a bottleneck occurs, the packets can be dropped resulting in a time out, and you'll DC. If you know where the problem is, you can fix it faster. It also allows you to manually chose another route to take and thus completely skip the bottleneck in the first place, resulting in you not having to DC, although with slightly higher latency.

So yes, stop complaining and do something creative with your time.

 

[Arctyrael]

Then atleast say something informative. "We know there is an error." "We are still looking into it." "We don't know where the error is, but reports indicate it is not within our control" "If there is something out GMs can do to assist, please ask"