RMTs and GMs who dont help ; ;

i was reading somewhere that SE got rated dead last in customer service by some reputable survey agency, i dont remember the details, so i cant link it, but i think there was enough buzz about it to make them work a little harder

Maybe someone recalls what im talking about and can post better details.

Afterthought: As much as id like to give credit to SE for trying to improve thier rep, i am still pretty pissed that they provided 0 help with the post update diconnections, the "not our problem" and 3rd party fingerpointing really turned me off. if 500 of your clients are having trouble, where ever the fault lies, IT IS YOUR PROBLEM

/endrant
 
im sorry but I don't see the issue here A) it motiv earring I dought gil seller would risk getting kicked to bot a ra ex item. B) most likely the person in question was camping ose seeing how his partner was lossing raced to the rescue C) you could been lagging enough that you did not see it go yellow or he was spamming stun/provoke till he got said claim.

It sucks that you didn't claim but then again you did not get the claim to begin with so you really have nothing to cry about. pick your self up stop crying and go camp again in 2 hours, at least it not a 24 hour pop.
 
motley said:
i was reading somewhere that SE got rated dead last in customer service by some reputable survey agency, i dont remember the details, so i cant link it, but i think there was enough buzz about it to make them work a little harder

Maybe someone recalls what im talking about and can post better details.

Afterthought: As much as id like to give credit to SE for trying to improve thier rep, i am still pretty pissed that they provided 0 help with the post update diconnections, the "not our problem" and 3rd party fingerpointing really turned me off. if 500 of your clients are having trouble, where ever the fault lies, IT IS YOUR PROBLEM

/endrant
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well in all honesty it was not there problem. There system was working fine the problem came with the download. From what I hear there was some files from another game that got slipped in to the game which corrupted files on are side, so in SE eye that was not SE problem/fault. In the end they did fix it so I really don't see reason for the rant.
 
hellstorm said:
im sorry but I don't see the issue here A) it motiv earring I dought gil seller would risk getting kicked to bot a ra ex item. B) most likely the person in question was camping ose seeing how his partner was lossing raced to the rescue C) you could been lagging enough that you did not see it go yellow or he was spamming stun/provoke till he got said claim.

It sucks that you didn't claim but then again you did not get the claim to begin with so you really have nothing to cry about. pick your self up stop crying and go camp again in 2 hours, at least it not a 24 hour pop.
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Dunno if they'd bot Moldavite and AJ or not but they certainly do camp it constantly, even try to sell spares to CCers.
 
motley said:
Afterthought: As much as id like to give credit to SE for trying to improve thier rep, i am still pretty pissed that they provided 0 help with the post update diconnections, the "not our problem" and 3rd party fingerpointing really turned me off. if 500 of your clients are having trouble, where ever the fault lies, IT IS YOUR PROBLEM
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If your power goes out, is it the cable companies fault you can't watch TV?
 
No no no the rmt was NOT in a pt when he stuned it, so idk, but yeppers, ima stop trying >.< taking forever and yeaaaaaa GMs are a trip. o.O and just because ima kickass drg must mean i'm chuck norris's son! hex yea score 1 for meeeeeeeeeeee
 
Foxcold said:
No no no the rmt was NOT in a pt when he stuned it, so idk, but yeppers, ima stop trying >.< taking forever and yeaaaaaa GMs are a trip. o.O and just because ima kickass drg must mean i'm chuck norris's son! hex yea score 1 for meeeeeeeeeeee
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No, Just No.
 
Foxcold said:
No no no the rmt was NOT in a pt when he stuned it, so idk, but yeppers, ima stop trying >.< taking forever and yeaaaaaa GMs are a trip. o.O and just because ima kickass drg must mean i'm chuck norris's son! hex yea score 1 for meeeeeeeeeeee
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A friend of mine said he partied with you on your Dark Knight; is that in the 60's range?
 
Someone's been living under a fuckin' rock.
 
I think he said Foxcold was bitching about getting a refresh on drk, and he explained to him that as a drk he was not exactly high up on the refresh order table. He had others that he would refresh first and shit. Anyhow, not 100% if he said it was you or not. But, pretty sure he did. Either way, lol. Botting amongst RMT is not new, and RMT partying is not new. RMT giving me gil for free for the hours of headaches they've given me? That would be nice, but just a dream ; ;
 
Foxcold said:
No no no the rmt was NOT in a pt when he stuned it, so idk, but yeppers, ima stop trying >.< taking forever and yeaaaaaa GMs are a trip. o.O and just because ima kickass drg must mean i'm chuck norris's son! hex yea score 1 for meeeeeeeeeeee
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You should have GM'd him when he tried to sell you gil, not when he outclaimed you on an NM. He did try to sell you gil, right?
 
Skaw said:
If your power goes out, is it the cable companies fault you can't watch TV?
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terrible analogy, ABILITY to assist comes into play, and also ATTITUDE towards the problem

if the power goes out theres nothing a cable company can do to assist, also theres no mystery to the source of the problem because your TV doesn't work, but neither does your fridge, your stereo. Your POWER was the service that was lost. But go ahead and call the cable company, because they'll be sitting in the dark also, and they will apologize for the inconvenience.

In our case, the only service that was lost to the client was ffxi, i still had internet service, my cable company was still letting me browse youtube. The problem was triggered by a game update, apparently the game update caused a 3rd party backbone server to crash. But before that was even discovered, SE took the attitude that it was the clients problem to fix, without investigating further. It wasn't until they realized that the outsourced GMs were using the same backbone server and was the reason that the GM petition service went haywire did they take any action. You think it was a coincidence that both problems were alleviated at the same time?

Ultimately, the problem was discovered, server was fixed and everything was fine. But there is a common etiquette called business ethics, you spend an entire year on it in most colleges. If the client is receiving bad service, and you do nothing, then you risk losing the client. I can only imagine how many people were contemplating canceling their accounts, or actually did.

EDIT: sorry to derail any further, but i felt i needed to respond
 
Well, somehow I think they'd be better off without clients who think everything that happens over the internet is PlayOnlines issues.

By the way, nice job taking "power goes out" and turning it in to "huge area black out." Just because your powers gone doesn't mean the cable companies is. Its a good analogy, you just took it the completely wrong direction. You're paying for a service(FFXI/Cable) thats interrupted by a completely unrelated, but dependant service(Internet/Electricity) having issues(Routing issues/Lack of.) Ofcourse the GMs not at the Japan HQ are going to have issues signing in if players not there are either. Common sense. Neither are piped directly to the game servers.

The "ettiquite problem" was that there was nothing they could do, but people still want to blame them for it, and wouldn't hear any other reasoning.

How about this.

You need to go food shopping, but a single road that has to be taken between your house and the grocery store is blocked off. Is it the Gorcery Stores fault that theres road work being done?
 
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Skaw said:
Well, somehow I think they'd be better off without clients who think everything that happens over the internet is PlayOnlines issues.

By the way, nice job taking "power being out" and turning it in to "huge area black out." Just because your powers gone doesn't mean the cable companies is. Its a good analogy, you just took it the completely wrong direction. You're paying for a service(FFXI/Cable) thats interrupted by a completely unrelated, but dependant service(Internet/Electricity) having issues(Routing issues/Lack of.) Ofcourse the GMs not at the Japanse HQ are going to have issues signing in if players not there are either. Common sense. Neither are piped directly to the game servers.

The "ettiquite problem" was that there was nothing they could do, but people still want to blame them for it, and wouldn't hear any other reasoning.
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Okay so my Power is out, all of my electronics are not working, why would i call the cable company? i lost several of my household appliances, not just my TV. I understand that square enix has no control over the 3rd party server going down, nor does a cable company have control over and individuals power.

Again i hate this analogy because the power company stands to lose money also, and thus would be eager to fix the problem as well. whereas, our only affected service was ffxi and we had nowhere to look for answers

But if several hundred cable customers lose power to ONLY THEIR CABLE BOXES, and are left clueless as to how to restore thier power and thereby restore their cable, wouldn't the cable company be enticed to investigate the problem in the interest of several hundred of their clients? Wouldn't it be common sense and proper business management to look beyond the status of the provider's equipment, and inquire as to what the problem is to protect the assets that are the clients account?
 
Skaw said:
How about this.

You need to go food shopping, but a single road that has to be taken between your house and the grocery store is blocked off. Is it the Gorcery Stores fault that theres road work being done?
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No, because theres no mystery as to the source of the problem, the road is being worked on. I wouldnt drive up to a construction site, drive home and call the grocery store and be like WTF? I would call the local departments responsible and find out when the road would be fixed.

I'm not trying to blame SE for the problem in this case, but more so blaming them for their lack of investigation into the problem, and telling me that the problem was my equipment and being so sure of it.
 
Kotsu said:
This topic could very well have been completely beaten to death by now x.x;;

The RMT was most likely in a party with the blm.

I was late to work today because it snowed. I'm no blaming the snow though, it's completely and entirely Pakomens fault.... bastard.
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Hey wait, It thought it was my turn to be everyone's fault? Pakoman.. you usurper, you!
 
motley said:
Okay so my Power is out, all of my electronics are not working, why would i call the cable company? i lost several of my household appliances, not just my TV. I understand that square enix has no control over the 3rd party server going down, nor does a cable company have control over and individuals power.

Again i hate this analogy because the power company stands to lose money also, and thus would be eager to fix the problem as well. whereas, our only affected service was ffxi and we had nowhere to look for answers

But if several hundred cable customers lose power to ONLY THEIR CABLE BOXES, and are left clueless as to how to restore thier power and thereby restore their cable, wouldn't the cable company be enticed to investigate the problem in the interest of several hundred of their clients? Wouldn't it be common sense and proper business management to look beyond the status of the provider's equipment, and inquire as to what the problem is to protect the assets that are the clients account?
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LOL The electricity companies don't care about their customers. They shut off power all the time for no reason in the summer here where I live to route it to Chicago. They call it scheduled black outs, and it is usually on the hottest summer days. You know how pissed people get about that?
 
Kinkkerbelle said:
Hey wait, It thought it was my turn to be everyone's fault? Pakoman.. you usurper, you!
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You are, we are just ignoring you, and please rate me down, Shows how you strive for attention. <33333
 
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