Yet another consumer complaint from the Cheebs

Morcheeba

Morcheeba

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Morcheeba
Well unfortunately it seems each time I decide to make a semi large purchase, I get fucked around. Pardon the expression, needless to say I'm disappointed yet again.

All the details are in the email I sent to each email address provided on their contact page. Wonder how long it'll take now to get a response... wouldn't be surprise if they closed shop after scamming a number of new parents :|

here's my oh so nice email. Honey... Bees... to hell with kindness at this point, I'm through being patient!

I have been trying to contact anyone within your organization for 1 week now. I left 2 voices mails, 1 at 10:30 am last Wednesday, Sept 15th. A second voice mail was left on the next day. I did not get a returned call ...from either msg I left. I called ALL DAY Friday Sept 17th and the automated system didn't even kick in. I have since tried everyday multiple times avoiding key lunch hours. I still have not received a call back NOR has the system kicked in.

I AM EXTREMELY DISAPPOINTED IN BABY PORTRAITS LACK OF CUSTOMER SERVICE AND/OR CONSIDERATION!!

Considering the amount you are making off me and each customer, I would imagine returning a simple phone call would be within your ability. I would hate to think that a large number of your ‘clients’ are put through as much difficulty. Taking advantage of new parents is beyond words, and your company should be ashamed!
I WILL be advising the Welcome Wagon of my concerns with the competence in this company and the fact that Baby Portraits has come off as an inept business!

I have already provided a down payment for my order, and I was advised it would be here LATEST Monday Sept 20th. That was the LAST day in which it was approximated. It is now Wednesday Sept 22nd and I haven't even received a call back to advise when I CAN expect my pictures.

I have half a mind to dock $60 for my troubles, your lack of customer consideration or mere respect for your business and MY time and money!

Regardless of what excuse your company may have for not having returned my calls, this is inexcusable!

Know that I will NOT be recommending your business to anyone. And I will also be posting this information on Facebook which as you know is one of if not the largest userbase social networks. Again I will also be advising Welcome Wagon of this disappointing experience.

I expect a call back today. Wednesday Sept 22 2010.

And do not bother giving me any excuse as to the reason for this inexcusable lack of service. I will provide my order information and will expect an answer as to where my order is.

home # 000-000-0000, you will receive my order number when calling.
Click to expand...
 
Good luck. :o
 
/le sigh

who will fight for the little people? Why is it so hard to be treated fairly?
 
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Sorry to hear that you're having such bad luck with them. Tristam and I have had good experiences with photographers so far. Portraits can get really expensive quick so I can understand your frustration. I hope that they contact you soon.
 
It's safe to say I'm just plain worried now. Nervous that I won't be seeing my pics or money. They have a website, but no testimonials,... IMAGINE lol. I could risk a drive to their business location, it's close to an hour drive and I don't want to have high anxiety with Abby near =;(

It's Thursday though.. and they were supposed to be delivered by Monday latest, what am I supposed to think!?
 
I tried to prank call 000-000-0000 and it didn't work, maybe that's why your not getting a call back?


and that does suck Cheeba, I recently had some troubles with a company and while there phone system was messed up they at least got back to me by e-mail with in an hour everytime I sent a question.
 
I FINALLY got someone today. And as I expected 'I'm sorry we had problems with Bell and our phones were down. 4 days.'

4 days, and it's been 6 business since my first msg. So why not return the 2 msgs you did get?? That's 2 business days they had to do so. He also said he couldn't have sent it courier because their internet was also down so he couldn't make the shipping arrangements!?!?!

Can you believe that BS. What's wrong with calling from HOME to ensure the orders that are due out get out. You call UPS and make pickup arrangements for the next morning at the business and for crying out loud ask the driver to bring some waybills to fill out.

Why do businesses think everything must come to a halt when the internet's down?? Are we REALLY that dependent we've all forgotten how it was originally done??

I didn't blow up on him the way I had wanted to, it's not worth getting that mad anymore. I did tell him I was very very very pissed with his company and the shit service I was getting and that I docked the shipping and handling fee.

He's personally delivering it tomorrow morning I suspect to save shipping costs, but what was stopping him from doing that before? What of all the other customers that were shafted?

Well thank god they'll be here tomorrow, I just won't ever recommend that company. And I've already dragged their name through the dirt a bit. So I'm satisfied.
 
I'll see what I can do lol

and I really should be used to the hassles by now ; ;
 
Yes we got them on Friday. I told buddy he should toss a couple 5x7's my way to make good. I'm not holding my breath, had I done that from the beginning assuming they'd been on time I'd be dead lol

The pictures turned out fantastic. Sometime this week I'll scan them and post them up too. Pretty sweet =)
 
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