GameSpy: Speaking of these kinds of issues, how legal is IGE's business? Where do the publishers stand on this?
SS: Well, our postion, and we're very clear about it, is that we don't believe that we needt a license from publishers to do the business that we do. We are in direct contact with most of the big publishers. I have a made a very strong effort to introduce IGE as a company to many of the key publishers and developers in the space. We are very interested in working with them under normal business terms. IGE feels that markets are best served and customers are best served when market leaders cooperate, and there are many, many things that IGE agrees completely with, in regards to the publishers' position. We don't believe that cheaing in any form is appropriate, and we think it should be stopped.
As you know, there are those that exploit and hack, who acquire items through cheating. We think that's inappropriate and should be stopped. There are groups and individuals that farm items in a way that impacts the enjoyment of other players. We don't think that is appropriate, and we think it should be stopped.
I'd like to point out here that there is a great deal of misinformation about IGE's operations. We do maintain significant operations in Hong Kong, but they are simply customer service operations. We have about 100 employees that are on the phone, on e-mail, or instant chat 24 hours a day, and they are buying and selling virtual items. We don't have a single employee anywhere in the world that plays the games to acquire virtual items that we then turn around and resell. You see on many of the message boards comments about IGE sweatshops around the world. This is completely inaccurate, we've never done that, we'll never do that, and in fact, we've been working behind the scenes with publishers to identify "problem operations."