My Account was Hacked :(

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Falsey said:
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Falsey...think before you act, lol.

That's one. You might have wanted to have a plan of action first. SE isn't going to know why you cancelled your account. You have to create a petition stating your reasons for cancellations, and have everyone together do it. Random account cancellations happen all the time
 
Whoooooooooooooooos with me????????????
 
Falsey said:
Whoooooooooooooooos with me????????????
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lol...just don't beat Assassin's Creed too fast, or you'll be kicking your own ass for quitting.
 
jamal said:
They could have sure, but they're not obligated to. Would it be nice for them to have a more investigative stance? Yes. But they haven't in 4 years, and have made tons of money from user subscriptions of those who are somehow dissatisfied. Customer Service is just one part of business...and by continuing paying for the product, you are proving to them that the service they are giving is adequate.
If you really want to make a point, stop paying for services, and put your account on hold. I'm sure everyone signing the petition would agree with you to do it. In the grand scheme of things, it will be what, 100 people that would actually try to do this? SE won't flinch at that number. So why would a petition make anymore difference.
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It might not make any difference, but then again it might reach the right hands and make someone take notice. Enough complaints to the BBB and their local chamber of commerce could also make a difference.

Just because they don't have to do anything doesn't mean that they won't do something, in spite of their continuing subscriptions, don't think for a minute that SE isn't concerned about their public image and reputation. I've worked for many large corporations and I have yet to work with any executives that weren't worried about their company's public image.
 
jamal said:
lol...just don't beat Assassin's Creed too fast, or you'll be kicking your own ass for quitting.
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BTW. That pic is 2 years old lol. When I went on my "first break for 2 years".
 
Kerowynn said:
It might not make any difference, but then again it might reach the right hands and make someone take notice. Enough complaints to the BBB and their local chamber of commerce could also make a difference.

Just because they don't have to do anything doesn't mean that they won't do something, in spite of their continuing subscriptions, don't think for a minute that SE isn't concerned about their public image and reputation. I've worked for many large corporations and I have yet to work with any executives that weren't worried about their company's public image.
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It all comes down to dollars. Dollars drive everything. If you're paying for the account for years and years, you're a satisfied customer. If you stop paying, that's when you take notice. Little corporations need customer service to be a selling point...bigger corporations let their product drive and customer service take a second hand.
IE Excel 2007. People bought it because of the Excel name, and their are still issues from beta testing that was done with it. Customer Service Reps from Microsoft didn't sell others into 'upgrading' to 2007, the Excel name did.

If you can honestly say you won't buy another SE product ever again because of their customer service, you're even more anal than I am.
 
Falsey can't quit, he has too much of my stuff.
 
jamal said:
It all comes down to dollars. Dollars drive everything. If you're paying for the account for years and years, you're a satisfied customer. If you stop paying, that's when you take notice. Little corporations need customer service to be a selling point...bigger corporations let their product drive and customer service take a second hand.
IE Excel 2007. People bought it because of the Excel name, and their are still issues from beta testing that was done with it. Customer Service Reps from Microsoft didn't sell others into 'upgrading' to 2007, the Excel name did.

If you can honestly say you won't buy another SE product ever again because of their customer service, you're even more anal than I am.
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You're oversimplifying it. If large companies didn't care about how their customer support was doing, they wouldn't be large companies. Most of the companies I've worked for make SE look teeny and yes they still care about their customer service and their public image. Microsoft may have horrible support but they also (arguably) are something of a monopolist.

Successful companies know that poor customer service can quickly turn into a poor public image, which will eventually translate into fewer sales after a few months or even years. Start muddying a company's image and they will likely have a reaction. SE isn't exactly a huge company and they are by no means a monopolist in the gaming world.
 
Kerowynn said:
You're oversimplifying it. If large companies didn't care about how their customer support was doing, they wouldn't be large companies. Most of the companies I've worked for make SE look teeny and yes they still care about their customer service and their public image. Microsoft may have horrible support but they also (arguably) are something of a monopolist.

Successful companies know that poor customer service can quickly turn into a poor public image, which will eventually translate into fewer sales after a few months or even years. Start muddying a company's image and they will likely have a reaction. SE isn't exactly a huge company and they are by no means a monopolist in the gaming world.
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But SE has the best product for this genre. I've bought every single final fantasy ever made, and will continually do it. Not because of customer service, not for any other reason then game design and replayability.

As I asked in the previous post. Will you never buy another SE product because of their customer service?
 
jamal said:
But SE has the best product for this genre. I've bought every single final fantasy ever made, and will continually do it. Not because of customer service, not for any other reason then game design and replayability.

As I asked in the previous post. Will you never buy another SE product because of their customer service?
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I may not. I generally base decisions like that on personal experience. If my account were hacked and I was unable to get it back due to their incompetence then I would definitely never buy another SE product. I will watch what happens in this situation and I may avoid their products in the future if they are unable to at least demonstrate some sort of reaction to this situation.
 
Kerowynn said:
I may not. I generally base decisions like that on personal experience. If my account were hacked and I was unable to get it back due to their incompetence then I would definitely never buy another SE product. I will watch what happens in this situation and I may avoid their products in the future if they are unable to at least demonstrate some sort of reaction to this situation.
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And I will be enjoying their games over and over again, while you give up something you like for a reason you could have prevented yourself. Where's your account cancellation then?

Edit: Lunch time. May or may not be back...
 
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jamal said:
And I will be enjoying their games over and over again, while you give up something you like for a reason you could have prevented yourself. Where's your account cancellation then?
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If I can't prevent it with 3 anti-virus programs, a firewall, 2 spyware programs, a rootkit, and never going to questionable websites, then it's a problem no reasonable person could prevent.

If I were hacked with all those precautions in place and I was still unable to get my character back with all the bitching I'd do (and believe me it would be quite the bitchfest) to their customer service people, the local police, their chamber of commerce, the BBB, and their corporate headquarters in the US, and probably an attorney for a letter to them at least, then yeah I wouldn't buy any more of their games. I may not if they don't start doing something about these other accounts too. I don't really care what you do with your money or time but I wouldn't waste mine.
 
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Kerowynn said:
If I can't prevent it with 3 anti-virus programs, a firewall, 2 spyware programs, a rootkit, and never going to questionable websites, then it's a problem no reasonable person could prevent.
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The realplayer exploit was fixed in October, a fully updated machine would not be vulnerable to it. Keeping a machine up to date and not using Internet Explorer... Not what I'd call unreasonable.
 
Alright, because of all of this hooplah I've recently become a Paranoid Internet User. Why is IE so bad? I've been using it, well, the entire time I've ever used the internet. With so many people saying such horrible things here and even away from here, why should I not be using this program.

Yes, I'm serious.
 
Morwen said:
Alright, because of all of this hooplah I've recently become a Paranoid Internet User. Why is IE so bad? I've been using it, well, the entire time I've ever used the internet. With so many people saying such horrible things here and even away from here, why should I not be using this program.

Yes, I'm serious.
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ActiveX is worthless aside from creating the biggest security hole you can find on a machine, IE is one of the most commonly used browsers by people who don't know better, and is therefore the most targeted, and when this happens, Microsoft is notoriously slow for actually patching the vulnerabilities up. It also lacks features, control, and compatibility with W3C (web page coding) standards.

Edit: This post
http://www.qcdn.org/ffxi/showpost.php?p=800142&postcount=22
 
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Garvin said:
ActiveX is worthless aside from creating the biggest security hole you can find on a machine, IE is one of the most commonly used browsers by people who don't know better, and is therefore the most targeted, and when this happens, Microsoft is notoriously slow for actually patching the vulnerabilities up. It also lacks features, control, and compatibility with W3C (web page coding) standards.
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So then what are the suggested alternatives to IE? I scan my computer every time I turn it on and update the definitions when they come up (Adaware) so I haven't noticed anything but ad tracking.
 
Firefox with Adblock and Noscript
 
Morwen said:
So then what are the suggested alternatives to IE? I scan my computer every time I turn it on and update the definitions when they come up (Adaware) so I haven't noticed anything but ad tracking.
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The two most well-known currently are Firefox and Opera. Personally, I use Firefox, so I'm not familiar with Opera. Actually, I think I'll download it now and give it a spin. Granted, especially if you're keeping your software up to date and using other security practices, it's significantly less likely that you'll run into problems.

Personally, I like the plugin functionality of Firefox. Adblock is absolutely wonderful, and there are lots of other plugins that can manipulate pages to your liking easily. (Also, I've had the FFXI clock plugin since forever, I love that...) It's really worth it for that alone.
 
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