Phraust vs. Comcast Part 1:

[Valandil]

Litigation

{Do you need it?}

 

[Phraust]

Last night with the exception of a few Minor hiccups, my connection was stable. Three weeks....

 

[Arctyrael]

I hate to quote this whole thing, so I will quick edit this.

Was written in response to:

Comcast wrote:
We apologize for the inconvenience you've experienced.

Sometimes it is necessary to completely shut down your cable modem
connection when something isn't functioning properly. This is similar to
rebooting your computer. For best results, the modem should be connected

...

If you have any further questions or problems, please reply to this
e-mail or chat with a customer service specialist at our Online Customer
Support Center at ...

If you need further assistance, please feel free to respond directly to
this email. We appreciate you taking the time to contact us.



Thank you <-- "(joke)" for choosing Comcast.
Sincerely,

April B
Comcast Customer Care Specialist <-- Another joke

WTF ~ You just told them your whole street was having the same problem, NOT just you.... so why do they insist that it has something to do with YOUR modem.

Honesly... This is oxymoronic:

I use to work tech support, so I understand what you are going through too... You ask what the problem is, give the standard replys, pacify the customer with 'deals' and coupons

Sometimes it is necessary to completely shut down your cable modem
connection when something isn't functioning properly. This is similar to
rebooting your computer. For best results, the modem should be connected
directly to the wall power outlet and not to a powerstrip. You'll also
want to make sure that there are no splitters or filters on the cable
line between your cable modem and the wall cable outlet.

Damn, sounds like they have standard replies to an art, even for the non-standard situations.

This is one thing that I can't stand about any company. They hire the dumbest untrained idiots, practically off the street and onto the phone, who want to tell me how to restart your computer. If you ask them, they will even walk you through the steps -.-

Whatever happened to qualified tech support?

 

[Arctyrael]

doh, 'me' is supposed to be 'you' in above post

 

[Phraust]

doh, 'me' is supposed to be 'you' in above post

Inpsychology we call that "projecting". when you inadvertantly start relating to an experience to the point to where you are reliving it in other people.

lol.

I take it you had Comcast...

 

[Arctyrael]

Oh no, not me...

far worse....


Bellsouth dial-up



on 35 year old telephone lines



in Tennessee




Need I say more?

 

[Arctyrael]

I'll bet the suspense was killing you just reading that post.

All those large spaces and all >< ~ god EDIT would be such an awesome feature for this board. Even if it is limited to the first five minutes afterwards.

 

[Phraust]

Shit dude, as far as dial up goes, I think you are better off using a flock of well trained carrier pigeons form now on.

I will give Comcast this and only this:

When it works, that would be 10 months out of the year, it is insane for downloading stuff, @ 8Mb/sec which is a whopping 1MB/sec down and almost 1Mb up, you ger shit fast. You ever seen an entire five disk Linux distro get sucked down the pipe in the time it takes to take a crap? I have...

BUt still... from April to June every year my life goes to shit. Any oyou would think it would be a blessing in disguisse, being that it is during the spring months, and it would force me out of my house, alas people want what they can't have, and when the net goes down, I sit there like an idiot waiting for it to come back up...

Meh... Now that it's back up, I want to go out...

 

[Arctyrael]

Some of us aren't so lucky as to have the luxury of being able to get broadband ><