- Joined
- Sep 24, 2004
- Messages
- 1,137
- Age
- 47
- Location
- Connecticut
- Website
- www.buchisdma.com
- Main Job

- Server
- Quetzalcoatl
- Linkshell
- Roninrebirth
I'm just the opposite of the customers you complain about- I'm the quiet one who won't complain even if you do screw up. Small coffee instead of large cappuccino? I'll just accept it as if I ordered it. If it only happens once in a while, noone will ever know. If it happens a lot, noone will ever know unless they ask why I stopped coming. I have been guilty of growing restless waiting in line when I run to the coffee shop during my already brief dinner break at work. Not so much at the fact that there's a line, but that I might have to leave empty handed or face stiff penalties for returning to work late. But I don't blame the server.
Anyway, I think part of the reason customers have such a god complex when they go to businesses is because most every business has a "Customer is always right" policy. The customer is rarely right, but in the interest of getting the customer to come back, the staff pretends the customer is. Customers know businesses have this policy. Like a bard in a merit party, they know noone will tell them what's what.
On a related note, it's especially important to treat the employees of places like McDonalds kindly, because many might not have the scruples of a higher class establishment, and you can't see what's going in in your food preparation. I've heard horror stories of disgruntled employees and the customer who expected too much customization on his burger.
Anyway, I think part of the reason customers have such a god complex when they go to businesses is because most every business has a "Customer is always right" policy. The customer is rarely right, but in the interest of getting the customer to come back, the staff pretends the customer is. Customers know businesses have this policy. Like a bard in a merit party, they know noone will tell them what's what.
On a related note, it's especially important to treat the employees of places like McDonalds kindly, because many might not have the scruples of a higher class establishment, and you can't see what's going in in your food preparation. I've heard horror stories of disgruntled employees and the customer who expected too much customization on his burger.
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