No Disc Read Error, No Disc Read...

[bigbroon]

This has been the problem with my numerous previous 360's. The way I've experienced it was as follows:

If your xbox encounters this problem within the warranty, you will have it repaired without the "send away charge", but will get NO warranty extension.

If your xbox encounters this problem outside the warranty, you will have it repaired ONLY if you sent it away, paying the rather substantial charge that comes with it (£60 here), but you get an extended warranty.

This fits in with what someone else said (I think Tag) about the payment actually covering the repair and the new warranty. Or, in another way, "Your machine broke outside your warranty, we'll fix it, but only if you pay us for fixing it, and we'll toss in another warranty because you just KNOW it's going to happen again.

That's how it works here in the UK, I'm unsure whether or not it's different elsewhere. Solution? Get a RRoD =/

 

[Bustaballs]

Replace that drive.

 

[Tagrineth]

What you end up learning is to say "I'm sorry Sir/Ma'am but I really need to get back to work so if we can walk through your problem to find the solution..."

I do have a clue, I have worked non-scripted tech support, just not in an electronics industry, but regardless you get the same monsters. I have had to cut people off many times because they started wasting my time. It's just something you learn.

Oh, believe me, I did that. Or at least, I tried to. Every time. :| It was support for Costco members though, so snobby assholes who we had to pander to more often than not, so the policy was if they insist on babbling we had to let them...

However, and I know it shouldn't, but it insults me to have a moron on the other end of the phone giving me ridiculous troubleshooting tips that I've probably already tried before contacting them to AVOID wasting their time. Then trying to fast track THEM again to cut down on their time and they're so busy trying to find the right section in their manual they don't absorb half the shit I've told them and repeat the same incorrect information. That's a waste of MY time lol.

Sadly, that's the tradeoff. Scripted support like that allows them to curtail the maximum length of a support call, but it results in a sort of minimum time as well.

It helps to know what the support is looking for - for example, when I called Xbox support, I got through to the repair part within a minute or two without the support tech having me do a single troubleshooting step. I told him right off the bat that I'd researched the troubleshooting on Microsoft's site and that I'd tested two different power cables and two different hard drives to no avail. He immediately set up the repair without further questioning.

Contacted Best Buy, my 2yr warranty is up with them as it runs concurrently with the Manufacturers Warranty I didn't know that, but my fault for not asking if it becomes effective after the MW which is what I assumed... silly girl.

High five for fine print. Yeah, unfortunately that's how all "extended" warranties work. My notebook is nearing the 1 year mark, if I buy a 2 year warranty for it from HP I will effectively only be buying 1 year of warranty since I've already nearly reached the halfway mark of that 2 year warranty


edit, addendum:

This fits in with what someone else said (I think Tag) about the payment actually covering the repair and the new warranty. Or, in another way, "Your machine broke outside your warranty, we'll fix it, but only if you pay us for fixing it, and we'll toss in another warranty because you just KNOW it's going to happen again.

That's how it works here in the UK, I'm unsure whether or not it's different elsewhere. Solution? Get a RRoD =/

What you're basically doing when you pay the $160 or whatever to get the repair is you're buying a warranty on the spot for the issue and they repair it under the new warranty.

And as a matter of fact I know a guy that deliberately cooked his 360 to force it to RROD when he got a 1 light error on his console... LOL

 

[Morcheeba]

I managed to get 2 rings up with overheating my consol and called Microsoft telling them I got the 3 rings anyway. It'll be going in for repair.

The problem I faced with replacing the drive myself is my consol was still covered under the RROD warranty for another year, had I replaced the drive and something else fail causing a RROD I would have voided my warranty.

In it goes. Just hope they ACTUALLY replace it this time if they tell me they're going to.

 

[Morcheeba]

So my Xbox was received by Microsoft on the 30th. So including the holidays and such I'm not really expecting it til the end of this week. What I have to go by was the first time I sent this consol in, was gone a total of 4 days which I raved about to friends. However, that was before I found out of course that instead of replacing my consol they sent the same one back.

Break down, on a Monday I dropped it off at Purolator Depot, Wednesday it was received by Microsoft, WEDNESDAY they sent it back out (repaired) and Thursday I got it back.

That makes me question just what level of technical repair was required A or what level of service I actually got B.

This time, it's taking a bit longer. That's fine, I let them know I feel they should ACTUALLY replace the consol this time as it's the "same problem" /wink. Also due to being "lied" to the first time, or at least mislead as they said they sent a replacement, which is why I was so impressed with the service the first time.

Still waiting.. hoping my concerns don't fall on deaf ears, hopefully they do actually replace the consol, I REALLY hope they're unable to fix it so they are forced to replace it.

/fingers crossed

 

[Aristarc]

As of today the same thing happened to me, it happened before with my first console, got it fixed and traded for a new one and paid diff. This time it happened within 3 months of having it. I called,"customer tech support", they are having me send it and i will only pay for shipping...guess i'll have to wait and see what they return back to me.

 

[Morcheeba]

As of today the same thing happened to me, it happened before with my first console, got it fixed and traded for a new one and paid diff. This time it happened within 3 months of having it. I called,"customer tech support", they are having me send it and i will only pay for shipping...guess i'll have to wait and see what they return back to me.

See now I think that's just ridiculous. It's OBVIOUSLY a manufacturing issue,... yet they leave their customers to pay for not only their incompatence... their lack of efficiency but lack of properly trained techs as well.

Why are we left to pay for their fuck ups? Especially so early in the game... 3 months.. really.


Good luck kiddo!

 

[TheOsyris]

See now I think that's just ridiculous. It's OBVIOUSLY a manufacturing issue,... yet they leave their customers to pay for not only their incompatence... their lack of efficiency but lack of properly trained techs as well.

Why are we left to pay for their fuck ups? Especially so early in the game... 3 months.. really.


Good luck kiddo!

I believe it was well known over a year ago, maybe 2 years, there are manufacturing issues with the 360. The chip they used became too hot and melted the soldering inside on some wires. The issues were addressed with the new chips used inside 360s dated 1 year after launch i believe. (The date could be off)

Aristarc where are you located and why do you need to pay shipping? For me it was free shipping and a 1 week service. Nothing i could complain about with that.

 

[Morcheeba]

I believe it was well known over a year ago, maybe 2 years, there are manufacturing issues with the 360. The chip they used became too hot and melted the soldering inside on some wires. The issues were addressed with the new chips used inside 360s dated 1 year after launch i believe. (The date could be off)

Osi....... I know that.

I like to point out obvious flaws with corporations idea of 'customer service and care'.

Point is there are STILL manufacturing issues that cause consumers problems within the first month or two of purchase and they are forced to go through the bs they call 'technical support and repair' which is never up to par. The answer to those problems should be an exchange for a new console.

 

[Malagra]

I have had absolutely no problems with Xbox customer care. On my third xbox, first two red ringed, once about 6 months in, and another about 6 months later. Never paid for shipping, and they took about 3 weeks each time.

 

[Tagrineth]

Point is there are STILL manufacturing issues that cause consumers problems within the first month or two of purchase and they are forced to go through the bs they call 'technical support and repair' which is never up to par. The answer to those problems should be an exchange for a new console.

What, so you're saying Microsoft should force some random retailer to do exchanges for people and eat the loss themselves?

What if the retailer they get to do this isn't in your area? now you're fucked.

MS is doin it right.

 

[TheOsyris]

Osi....... I know that.

I like to point out obvious flaws with corporations idea of 'customer service and care'.

Point is there are STILL manufacturing issues that cause consumers problems within the first month or two of purchase and they are forced to go through the bs they call 'technical support and repair' which is never up to par. The answer to those problems should be an exchange for a new console.

MS is not STILL manufacturing faulty 360s... I mean it in a RRoD at 20% way, sure they can still have normal errors. Some stores still have older 360 models and are selling them. That has nothing to do with MS' manufacturing process as of now.

You are just a woman scorned Cheebs, its ok i understand. =D

 

[Jereme]

You are just a woman Cheebs, its ok i understand. =D

I concur.

 

[Morcheeba]

What, so you're saying Microsoft should force some random retailer to do exchanges for people and eat the loss themselves?

What if the retailer they get to do this isn't in your area? now you're fucked.

MS is doin it right.

Microsoft should eat the loss. They instead make consumers eat a loss after too short of a time owning their product.

Retailers can write-off expenses like that IF they do it right.

 

[Makelith]

Retailers can write-off expenses like that IF they do it right.

I don't know how things work in Canada, but the only retailer that can do this in America is Best Buy. I know Target just eats the loss, as well as smaller companies like my Gamecrazy and Gamestop.

 

[TheOsyris]

I don't know how things work in Canada, but the only retailer that can do this in America is Best Buy. I know Target just eats the loss, as well as smaller companies like my Gamecrazy and Gamestop.

I love Cheebs but she lives in a fantasy world. A world where consumers are treated the way they feel they should be.

 

[Tagrineth]

Microsoft should eat the loss. They instead make consumers eat a loss after too short of a time owning their product.

Microsoft does eat the loss. Or do you think their repair/replacement process is free to them? And the shipping companies give them free shipping out of the goodness of their hearts too?

The consumer eats the loss only if the repairs are for something other than RROD (which is not nearly as common and NOT caused by a manufacturing defect) and only after they've owned the product for a year (which is completely normal for just about any consumer electronics).

For RROD - the manufacturing defect - MS covers you for three fucking years.

What more do you want?!

 

[masterorion]

Microsoft does eat the loss. Or do you think their repair/replacement process is free to them? And the shipping companies give them free shipping out of the goodness of their hearts too?

The consumer eats the loss only if the repairs are for something other than RROD (which is not nearly as common and NOT caused by a manufacturing defect) and only after they've owned the product for a year (which is completely normal for just about any consumer electronics).

ms eats the loss hardcore. baffles me to how they keep producing crap without coming to their senses and realizing, "wtf are we doing. were creating more problems by needing a product to be fixed this much, multiple times for the same person."

as for those that actually like xbox, and that are satisfied that they are given a 3 year warranty for a rrod, then more power to ya. problem now is, it seems that there are more random failures than just rrod where you arent covered by their craptasitc product warranty.
to me, its just bad business. i personally would never buy a product from a vendor that is known to stop working quite often. just think xbox users...in a couple years, they are going to drop you like a bad habit when it comes to the new system they are coming out with. gg MS.

only thing MS has done to bring my loyalty back is windows 7. which i saw today, and im quite impressed with. but why does it take them so many tries to come up with a working system?

 

[TheOsyris]

ms eats the loss hardcore. baffles me to how they keep producing crap without coming to their senses and realizing, "wtf are we doing. were creating more problems by needing a product to be fixed this much, multiple times for the same person."

as for those that actually like xbox, and that are satisfied that they are given a 3 year warranty for a rrod, then more power to ya. problem now is, it seems that there are more random failures than just rrod where you arent covered by their craptasitc product warranty.
to me, its just bad business. i personally would never buy a product from a vendor that is known to stop working quite often. just think xbox users...in a couple years, they are going to drop you like a bad habit when it comes to the new system they are coming out with. gg MS.

only thing MS has done to bring my loyalty back is windows 7. which i saw today, and im quite impressed with. but why does it take them so many tries to come up with a working system?

See you were honestly going good and it seemed like just an opinion. Then you went tard and it turned into a soft MS attack. No one cares how you feel about the company on a personal level and what they have done for you other then SERVICE TO YOUR CONSOLE. That is the point to this thread.

We are talking about a warranty system that pays for the shipping of your faulty console to them, pays for the service done to your faulty console and then pays to ship the console back to you.

When MS stops releasing software for a their system it does not have any effect on their warranty service. Why must fantards like you exist. At least Cheebs has a serious argument, you Mastero are just here to bitch.

 

[Makelith]

What company doesn't make shit hardware other than nintendo (software is what is shooting them in the foot). They had their "Fatal Error" problem but that wasn't too widespread. The cat is out of the bag as far as the PS3 failure rates are concerned, and considering the defect rate of PS2s, i'd be much more worried about buying a sony product than almost anything else on the market.